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SHIPPING  &  DELIVERY

PROCESSING TIME

Orders may take up to 3-5 working days to be dispatched after order confirmation. However some items that are made-to-order or backorders, might take up to 2-3 weeks to be dispatched. 

In cases when an order includes ready stock & backorder items, the order will only be dispatched when backorder is ready.

If you require your order urgently, do either opt for courier or inform us via our Contact Page or Instagram DM us and we will try our best to accommodate.

Delivery

DELIVERY

Please ensure your address provided is accurate, especially your unit number & postal code (local orders).

 

A re-delivery fee (S$2.00) will be incurred in cases of returned parcels.

Local Shipping

SHIPPING

LOCAL -SINGAPORE

Option
Price
Shipping
Estimate
Tracked Letterbox
Courier
S$ 2.00
S$ 5.00
1 - 2 Days
*free for orders ^$30
Singpost
Additional
Info
1 - 2 Business days
Tracking available only after package has been dropped off at Singpost centre
*free for orders ^$80
Qxpress (Doorstep)
*Re-delivery fee of S$3 will be incurred for Tracked Letterbox 
Tracked Letterbox is free for orders S$30 & above
Courier is free for orders S$80 & above

Shipping rates are updated as of 19th February 2024.

INTERNATIONAL 

International Shipping
Location
Price
Malaysia
S$ 6.00
S$ 15.00
7 - 14 Business Days
10 - 30 Business Days
10 - 30 Business Days
Estimate
Shipping
Indonesia, Thailand, Philippines, Vietnam, China, Macau, Hong Kong, Taiwan, Australia, New Zealand
Rest Of World
S$ 18.00

IMPORT LIABILITIES & TAXES

If your order is dispatched internationally, it may have to be cleared through customs. As a result, there may be fees that have to be paid depending on the country. Please note that Monserene does not cover import liabilities that may be applied by the government of the destination country and will not be held liable or responsible for the custom delays, duties or taxes that may apply. 

 

Monserene is not responsible for notifying customers that their item(s) are awaiting the payment of customs duties and taxes.

Shipping charges are non-refundable.  

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