SHIPPING & DELIVERY
PROCESSING TIME
Orders may take up to 3-5 working days to be dispatched after order confirmation. However some items that are made-to-order or backorders, might take up to 2-3 weeks to be dispatched.
In cases when an order includes ready stock & backorder items, the order will only be dispatched when backorder is ready.
If you require your order urgently, do either opt for courier or inform us via Instagram DM or email us and we will try our best to accommodate.
DELIVERY
Please ensure your address provided is accurate, especially your unit number & postal code (local orders).
A re-delivery fee (S$2.00) will be incurred in cases of returned parcels.
SHIPPING
LOCAL -SINGAPORE
Option
Price
Shipping Estimate
Additional Info
1 - 2 Business days
Tracking available only after package has been dropped off at Singpost centre
Singpost
Tracked Letterbox
S$ 2.00
*free for orders ^$30
*Re-delivery fee of S$3 will be incurred for Tracked Letterbox
Tracked Letterbox is free for orders S$30 & above
Shipping rates are updated as of 13th October 2025.
INTERNATIONAL
Location
Price
Malaysia
S$ 6.00
S$ 15.00
7 - 14
Business Days
Estimate
Shipping
Indonesia, Thailand, Philippines, Vietnam, China, Macau, Hong Kong, Taiwan, Australia, New Zealand
Rest Of World
S$ 18.00
10 - 30
Business Days
10 - 30
Business Days
IMPORT LIABILITIES & TAXES
If your order is dispatched internationally, it may have to be cleared through customs. As a result, there may be fees that have to be paid depending on the country. Please note that Monserene does not cover import liabilities that may be applied by the government of the destination country and will not be held liable or responsible for the custom delays, duties or taxes that may apply.
Monserene is not responsible for notifying customers that their item(s) are awaiting the payment of customs duties and taxes.
Shipping charges are non-refundable.
Further shipping enquires, please head over to our Contact page.