SHIPPING & DELIVERY
PROCESSING TIME
Orders may take up to 3-5 working days to be dispatched after order confirmation. However some items that are made-to-order or backorders, might take up to 2-3 weeks to be dispatched.
In cases when an order includes ready stock & backorder items, the order will only be dispatched when backorder is ready.
If you require your order urgently, do either opt for courier or inform us via our Contact Page or Instagram DM us and we will try our best to accommodate.
DELIVERY
We are not responsible for any lost mail, especially Normal Untracked Mail. We recommend opting for Smartpac or local courier for prevention of lost mail.
Additionally, please ensure your address provided is accurate, especially your unit number & postal code (local orders). A re-delivery fee (S$2.50 ) will be incurred in cases of returned parcels.
SHIPPING
LOCAL -SINGAPORE
Option
Price
Shipping
Estimate
Normal Mail
NinjaPack
Courier
-
S$ 3.50
S$ 5.00
5 - 7 Business Days
3 Business Days
2 - 3 Days
*free for orders ^$50
*Re-delivery fee of S$2.50 will be incurred for Normal Mail & NinjaPack
Normal Mail is free for all orders but non-advisable due to chance of lost mail.
NinjaPack is free for orders S$50 & above
INTERNATIONAL
Location
Price
Malaysia
S$ 6.00
S$ 15.00
7 - 14 Business Days
10 - 30 Business Days
10 - 30 Business Days
Estimate
Shipping
Indonesia, Thailand, Philippines, Vietnam, China, Macau, Hong Kong, Taiwan, Australia, New Zealand
Rest Of World
S$ 18.00
IMPORT LIABILITIES & TAXES
If your order is dispatched internationally, it may have to be cleared through customs. As a result, there may be fees that have to be paid depending on the country. Please note that Monserene does not cover import liabilities that may be applied by the government of the destination country and will not be held liable or responsible for the custom delays, duties or taxes that may apply.
Monserene is not responsible for notifying customers that their item(s) are awaiting the payment of customs duties and taxes.
Shipping charges are non-refundable.